Refund and Returns Policy

Return Policy for Online Purchases of Healthcare Technology Devices

Effective Date: January 1, 2024

Thank you for choosing IngiaTek, DBA CMAG Health Solutions, LLC for your healthcare technology needs. We want you to be fully satisfied with your purchase, and we strive to provide high-quality products that enhance your health and well-being. However, we understand that sometimes returns may be necessary.

Please review our return policy below for details regarding returns and exchanges of products purchased online from IngiaTek/CMAG Health Solutions.

1. General Return Guidelines

• Eligibility for Return:
  Returns are accepted for eligible products that are unused, undamaged, and in their original packaging. For health and safety reasons, certain healthcare technology devices may not be eligible for return once opened or used unless defective or damaged.
• Return Period:
  Products can be returned within 30 days of the original purchase date. After 30 days, we are unable to accept returns or offer refunds.
• Proof of Purchase:
  A valid proof of purchase (such as an order confirmation or receipt) is required for all returns or exchanges.
• Return Shipping:
  Customers are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.

2. Conditions for Return

• New, Unopened Products:
  Devices that are returned unused, in their original packaging, and in resellable condition are eligible for a full refund.
• Opened but Unused Products:
  Products that have been opened but not used may be eligible for a partial refund, minus a restocking fee (typically 10%-15% of the purchase price), depending on the product condition and applicable health safety standards.
• Used or Opened Products:
  For health and safety reasons, most opened or used devices cannot be returned unless they are defective or damaged. These products may only be returned if they are covered under a manufacturer’s warranty or if they are defective upon arrival.
• Defective or Damaged Products:
  If the product is defective or arrives damaged, please contact our customer service team within 7 days of receiving your order. We will arrange for a return or exchange at no additional cost to you. A replacement may be provided if the product is found to be faulty, or we may offer a full refund depending on the situation.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us:
   Reach out to our customer service team at [email address] or [phone number] to initiate your return. Provide your order number, the reason for the return, and any relevant details about the product’s condition.
2. Return Authorization:
   Once your return request is reviewed, we will issue a Return Merchandise Authorization (RMA) number. Please note that returns without an RMA number will not be accepted.
3. Pack the Item:
   Carefully package the product in its original box, including all accessories, manuals, and documentation. Ensure that the product is securely packed to avoid damage during return shipping.
4. Ship the Item:
   Ship the product back to the address provided by our customer service team. Please use a trackable shipping method and keep a copy of your shipping receipt. The cost of return shipping is the customer’s responsibility unless the product is defective or damaged.

4. Refunds and Processing

• Refund Method:
  Once your return is received and inspected, we will process your refund to the original payment method. Refunds are typically issued within 7-10 business days after the returned item is received and processed.
• Restocking Fees:
  A restocking fee may apply to returns of opened products or those that are not in original, resellable condition. This fee will be deducted from your refund.
• Exchanges:
  If you would like to exchange a defective or incorrect product, we will issue a replacement at no additional cost. Exchanges are subject to product availability.

5. Non-Returnable Items

Certain items are non-returnable for health and safety reasons. These may include but are not limited to:

• Devices that have been opened, used, or tampered with (unless defective or damaged).
• Disposable items (such as sensors or batteries).
• Customized or personalized products.
• Products sold “as-is” or marked as non-returnable.

6. Warranty and Manufacturer’s Policies

In addition to our return policy, many of our healthcare technology products are covered by a manufacturer’s warranty. If your product is defective or malfunctions after the return period, you may be eligible for repair or replacement through the manufacturer’s warranty. Please refer to the product’s documentation for specific warranty terms and contact the manufacturer directly for warranty claims.

7. Contact Us

If you have any questions or concerns about our return policy, or if you need assistance with a return, please don’t hesitate to contact our customer service team:

• Email: info@ingiatek.com
• Phone: 833-MY-INGIA or 833-694-6442
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Thank you for shopping with IngiaTek, DBA CMAG Health Solutions, LLC! We are committed to your satisfaction and are here to assist you with any concerns.